Shipping Policy

 

SHIPPING AND CUSTOMS


When will my order be processed?

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons.

We process orders between Monday and Friday. Orders will be processed within 1 business day from the order date and shipped the next day after the processing day.

How long will it take to receive my order?

Once you place your order, please allow 1-3 business days to process your orders. Delivery times depend on the destination.

DELIVERY TIMES:

United States: 3-5 days 
Canada: 7-15 days 
Australia: 13-20 days 
Rest of the World: 14-25 days


Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us.

We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

We are constantly working to improve our delivery times and offer the best customer experience. For any feedbacks, please do not hesitate to reach out to us at support@thealphadock.com.