FAQs

Q: How can I contact you?
You can simply email us at support@thealphadock.com where our customer service team will be happy to help you with whatever you need! Also you can use our live chat if you prefer real-time assistance.

 

Q: What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard) and Amazon Pay.

 

Q: How do I check the status of my order? 
A: When placing your order, please allow up to 3 business days for your order to be processed. Our fulfillment warehouses pack your ordered items and ship the packages as soon as possible. Once your order has been shipped, you will receive an email notification.

 

Q: How long does shipping take? 
A: Please allow up to 3 days for your order to be processed, and 3 additional days for your order to be shipped. For domestic orders in the U.S., it will typically take about 3-7 business days. For international orders, please allow up to 2-3 business weeks.


Q: Do you ship internationally? 
A: Yes! We ship worldwide to ensure that every customer enjoys their shopping experience with us.


Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure that all of your personal information is encrypted. We do not store your credit card information and it will be used only once when purchasing your product. We never store information about our customers' private details!


Q: Does The 'AlphaDock™' offer a quality guarantee for all products sold?
A: Absolutely! If your product is damaged, contact us immediately! We do our best to ensure your best shopping experience. Simply contact us and we'll get back to you! You can always get a free exchange of your product by simply sending it back with the proof of image sent first.